PRIVACY POLICY
Redi Solutions FZC
Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates, 73111
Email: [email protected]
INTRODUCTION
This Application collects some Personal Data from its Users.
TYPES OF DATA COLLECTED
Among the types of Personal Data that this Application collects, either directly or through third parties, are the following: Cookies, Usage Data, About me, phone number, email address, name, surname(s), Videos, and geographic location.
Complete information regarding each category of Personal Data collected is provided in the sections of this Privacy Policy dedicated to that purpose or through specific explanatory texts displayed before the collection of said Data.
Personal Data may be provided freely by the User or, in the case of Usage Data, will be collected automatically when you use this Application.
All Data requested by this Application is mandatory, and failure to provide it may result in this Application being unable to provide its services. In cases where this Application specifically indicates that certain Data is not mandatory, Users will be free to not provide such Data without any consequence to the availability or functioning of the service.
Users who have doubts about which Data is mandatory may contact the Owner.
The use of Cookies—or other tracking tools—by this Application or by third-party service providers used by this Application is intended to provide the service requested by the User, as well as any other purposes described in this document and in the Cookie Policy, if available.
The User assumes responsibility for the Personal Data of third parties that are obtained, published, or shared through this Application and hereby declares that they have the consent of such third parties to provide said Data to the Owner.
METHODS AND LOCATION OF DATA PROCESSING
Methods of Processing
The Data Controller will process Users' Data appropriately and will adopt appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of Data.
Data processing is carried out using computers and/or computer tools, following procedures and organizational methods strictly related to the stated purposes. In addition to the Data Controller, certain categories of persons responsible for the operation of the website (administration, sales, marketing, legal department, and systems administration) or external contractors providing services to the Data Controller (such as external technical service providers, shipping companies, hosting providers, IT companies, communication agencies) may access the Data in some cases. These individuals will be designated by the Owner as Data Processors, if necessary. An updated list of such persons may be requested from the Data Controller at any time.
Location
Data will be processed at the operational headquarters of the Data Controller, as well as at other locations where the parties involved in such processing are located. For more information, please contact the Data Controller.
Data Retention Period
Data will be processed for the time necessary to provide the service requested by the User, or as required based on the purposes described in this document, and the User has the right at any time to request the interruption of its Processing or the deletion of the Data.
PURPOSE OF DATA PROCESSING
Data relating to the User is collected to allow the Owner to provide its services, as well as for the following purposes: Statistics, Content Comments, Remarketing and behavioral targeting, Interaction with live chat platforms, Access to third-party service accounts, Contacting the User, Heat mapping and session recording, Payment management, Hosting and backend infrastructure, Interaction with support and feedback platforms, Services and platform hosting, Location-based interactions, Tag Management, and Spam Protection.
Personal Data used for each purpose is described in the specific sections of this document.
DETAILED INFORMATION ON PERSONAL DATA PROCESSING
Personal Data is collected for the following purposes and using the following services:
Location-Based Interactions
This Application may collect, use, and share Data relating to the User's geographic location, in order to provide location-based services.
Most browsers and devices provide default means to disable geographic tracking. If the User has given explicit authorization for this possibility, this Application may receive information about their actual geographic location.
Personal Data collected: geographic location.
Access to Third-Party Service Accounts
These types of services allow this Application to access Data from your accounts in third-party services and perform actions with them.
These services are not activated automatically but require express authorization from the User.
Google Drive Account Access (Google Inc.)
This service allows this Application to connect with the User's Google Drive account, provided by Google, Inc.
Personal Data collected: various types of Data, as specified in the service's Privacy Policy.
Processing location: USA – Privacy Policy.
Content Comments
Content comment services allow Users to make and publish their comments on the contents of this Application.
Depending on the settings established by the Owner, Users may also make anonymous comments. If an email address is among the Personal Data provided by the User, it may be used to send comment notifications about the same content. Users are responsible for the content of their comments.
If a content comment service provided by a third party is installed, it is possible that even if Users do not use the comment service, said service may collect web traffic data relating to the pages on which the comment service is installed.
Facebook Comments (Facebook, Inc.)
Facebook Comments is a content comment service provided by Facebook, Inc. that allows the User to make comments and share them on the Facebook platform.
Personal Data collected: Cookies and Usage Data.
Processing location: USA – Privacy Policy.
Disqus (Disqus)
Disqus is a content comment service provided by Big Heads Labs Inc.
Personal Data collected: Cookies, Usage Data, and various types of Data, as specified in the service's Privacy Policy.
Processing location: USA – Privacy Policy – Opt out.
Contacting the User
Telephone Contact (this Application)
Users who have provided their phone numbers may be contacted for commercial or promotional purposes related to this Application, as well as to fulfill support requests.
Personal Data collected: phone number.
Mailing List or Newsletter (this Application)
When registering for the mailing list or newsletter, the User's email address will be automatically added to a contact list to which email messages with commercial or promotional information about this Application may be sent. Your email address may also be added to this list as a result of registering in this Application or after making a purchase.
Personal Data collected: surname(s), email address, and name.
Statistics
The services contained in this section allow the Owner to monitor and analyze web traffic and may be used to track User behavior.
Facebook Ads Conversion Tracking (Facebook, Inc.)
Facebook Ads Conversion Tracking is a statistics service provided by Facebook, Inc. that connects data from Facebook's advertising network with actions performed in this Application.
Personal Data collected: Cookies and Usage Data.
Processing location: USA – Privacy Policy.
Google Analytics (Google Inc.)
Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses the Data collected to track and examine the use of this Application, to prepare reports on its activities, and to share them with other Google services.
Google may use the Data collected to contextualize and personalize ads on its own advertising network.
Personal Data collected: Cookies and Usage Data.
Processing location: USA – Privacy Policy – Opt Out.
User ID Extension for Google Analytics (Google Inc.)
In this Application, Google Analytics uses a feature called User ID. This setting allows more accurate tracking of Users by assigning the User in question the same identification across multiple sessions and different devices. It is configured in such a way that it does not allow Google to personally identify an individual or permanently identify a specific device.
The User ID extension may make it possible to relate Google Analytics Data with other Data collected by this Application about the User.
The following opt-out link will only allow you to disable tracking for the device you are using but not with respect to any tracking that may be performed by the Owner independently. Contact the Owner through the email address designated in this privacy policy to also disable the aforementioned tracking.
Personal Data collected: Cookies.
Processing location: USA – Privacy Policy – Opt Out.
Google AdWords Conversion Tracking (Google Inc.)
Google AdWords Conversion Tracking is a statistics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed in this Application.
Personal Data collected: Cookies and Usage Data.
Processing location: USA – Privacy Policy.
Tag Management
This type of service helps the Owner manage the tags or scripts needed in this Application in a centralized manner.
This means that User Data passes through these services, which may result in the retention of such Data.
Google Tag Manager (Google LLC)
Google Tag Manager is a tag management service provided by Google LLC.
Personal Data collected: Cookies and Usage Data.
Processing location: USA – Privacy Policy.
Payment Management
Payment management services allow this Application to process payments by credit card, bank transfer, or other means. To ensure greater security, this Application only shares with the financial intermediaries managing this payment system the information necessary to perform the transaction.
Some of these services may also allow the sending of scheduled messages to the User, such as emails with invoices attached or other payment-related notifications.
Bitpay (BitPay, Inc.)
Bitpay is a payment service provided by BitPay, Inc.
Personal Data collected: various types of Data, as specified in the service's Privacy Policy.
Processing location: USA – Privacy Policy.
Stripe (Stripe Inc)
Stripe is a payment service provided by Stripe Inc.
Personal Data collected: various types of Data, as specified in the service's Privacy Policy.
Processing location: USA – Privacy Policy.
PayPal (PayPal)
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Personal Data collected: various types of Data, as specified in the service's Privacy Policy.
Heat Mapping and Session Recording
Heat mapping services are used to show the areas of a page where Users move their cursor or click most frequently, so as to show which areas generate the most interest. These services allow monitoring and analyzing web traffic and tracking User behavior.
It is possible that some of these services record sessions and make them available for later visual playback.
Hotjar Heat Maps & Recordings (Hotjar Ltd.)
Hotjar is a heat mapping and session recording service provided by Hotjar Ltd.
Hotjar allows "Do Not Track" requests. This means that your browser can tell the Hotjar script not to collect any information from you. This setting is available in most browsers. Access Hotjar's opt-out link here.
Personal Data collected: Cookies, Usage Data, and various types of Data, as specified in the service's Privacy Policy.
Processing location: Malta – Privacy Policy – Opt Out.
Hosting and Backend Infrastructure
These types of services are intended to host Data and files to allow this Application to function and be distributed, as well as to provide a ready-to-operate infrastructure that allows the implementation of various functionalities or parts of this Application.
Some of these services operate through geographically distributed servers, making it difficult to determine the exact location where Personal Data is stored.
Amazon Web Services (AWS) (Amazon)
Amazon Web Services is a hosting and backend service provided by Amazon.com Inc.
Personal Data collected: various types of Data, as specified in the service's Privacy Policy.
Processing location: See Amazon's Privacy Policy – Privacy Policy.
Interaction with Support and Feedback Platforms
These types of services allow Users to interact with support and feedback platforms directly from the pages of this Application.
If one of these services is installed, it is possible that even if Users do not use the service, it may collect Usage and navigation Data relating to the pages on which it is installed.
Zendesk Widget (Zendesk)
The Zendesk Widget is a service for interaction with the Zendesk support and feedback platform, provided by Zendesk Inc.
Personal Data collected: Cookies and Usage Data.
Processing location: USA – Privacy Policy.
Interaction with Live Chat Platforms
These types of services allow Users to interact with third-party live chat platforms directly from the pages of this Application. This allows the User to contact this Application's support service or vice versa while browsing its pages.
If a live chat platform interaction service is installed, it is possible that even if Users do not use the service, it may collect Usage Data relating to the pages on which it is installed. Additionally, live chat conversations may be recorded.
Facebook Messenger Customer Chat (Facebook, Inc.)
Facebook Messenger Customer Chat is a service for interaction with the Facebook Messenger live chat platform, provided by Facebook, Inc.
Personal Data collected: About me, Cookies, and Usage Data.
Processing location: USA – Privacy Policy.
Smartsupp (Smartsupp.com, s.r.o.)
The Smartsupp Widget is a live chat and session recording platform service provided by Smartsupp.com, s.r.o.
Personal Data collected: Cookies, Usage Data, various types of Data, as specified in the service's Privacy Policy, and Videos.
Processing location: Czech Republic – Privacy Policy.
Crisp Widget (Crisp IM SARL)
The Crisp Widget is a service for interaction with the Crisp live chat platform, provided by Crisp IM SARL.
Personal Data collected: Cookies, Usage Data, and various types of Data, as specified in the service's Privacy Policy.
Processing location: France – Privacy Policy.
Spam Protection
These types of services analyze traffic to this Application, which potentially contains User Personal Data, for the purpose of filtering traffic, messages, and content that is recognized as SPAM.
Google reCAPTCHA (Google Inc.)
Google reCAPTCHA is a spam protection service provided by Google Inc.
The use of reCAPTCHA is subject to Google's privacy policy and terms of use.
Personal Data collected: Cookies and Usage Data.
Processing location: USA – Privacy Policy.
Remarketing and Behavioral Targeting
These types of services allow this Application and its partners to distribute, optimize, and display advertisements based on the User's usage history of this Application.
This activity is carried out by tracking Usage Data and using Cookies, information that is transferred to partners managing remarketing and behavioral targeting activities.
In addition to any "opt-out" option offered by any of the services indicated below, the User may also choose to exclude themselves from the use of cookies by third-party services by accessing the Network Advertising Initiative opt-out page.
Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Application with Facebook's advertising network.
Personal Data collected: Cookies and Usage Data.
Processing location: USA – Privacy Policy – Opt Out.
Services and Platform Hosting
These services are intended to host and run the key components of this Application, therefore, they allow the provision of this Application from within a unified platform. These platforms provide the Owner with a wide range of tools (e.g.: web analytics, user registration, comments, database management, e-commerce, payment processing) that involve the collection and processing of Personal Data. Some of these services operate through geographically distributed servers, making it difficult to determine the actual location where Personal Data is stored.
Shopify (Shopify Inc.)
Shopify is a platform offered by Shopify Inc. that allows the Owner to design, execute, and host an e-commerce website.
Personal Data collected: various types of Data, as specified in the service's Privacy Policy.
Processing location: Canada – Privacy Policy.
WordPress.com (Automattic Inc.)
WordPress.com is a platform offered by Automattic Inc. that allows the Owner to design, execute, and host this Application.
Personal Data collected: various types of Data, as specified in the service's Privacy Policy.
Processing location: USA – Privacy Policy.
COOKIE POLICY
This Application uses Cookies. For more information and to view the detailed Cookie notice, please consult the Cookie Policy.
ADDITIONAL INFORMATION ON DATA COLLECTION AND PROCESSING
Legal Defense
The User's Personal Data may be used for the legal defense of the Owner in court or in pre-trial phases prior to possible litigation arising from the User's abusive use of this Application or related services.
The User is aware that the Owner may be required by public authorities to disclose Personal Data.
Additional Information About User Personal Data
In addition to the information contained in this privacy policy, this Application may provide the User with contextual information relating to specific services or the collection and processing of Personal Data.
System Logs and Maintenance
For operational and maintenance reasons, this Application and any other third-party services used may collect System Logs, that is, files that record interactions and may contain Personal Data, such as the User's IP address.
Information Not Contained in This Privacy Policy
Additional information on the collection and processing of Personal Data may be requested at any time from the Data Controller. You will find the contact information at the beginning of this document.
EXERCISE OF RIGHTS BY DATA SUBJECTS
Data subjects to whom Personal Data relates have the right to obtain at any time confirmation that such Data has been stored by the Data Controller, to know its content and origin, to verify its accuracy or request that it be completed, deleted, updated, or rectified, to be anonymized, or to have blocked those Personal Data that are being processed in violation of the law, as well as to object to their processing for any legitimate reason. Requests should be sent to the Data Controller using the contact information provided above.
This Application does not allow "Do Not Track" requests.
To determine whether any of the third-party services it uses accept "Do Not Track" requests, please read their privacy policies.
MODIFICATIONS TO THIS PRIVACY POLICY
The Data Controller reserves the right to modify this privacy policy at any time by notifying Users through this page. It is strongly recommended that you review this page frequently, using the date of last modification shown at the end as a reference. In the event that a User disagrees with any of the modifications made to this Policy, the User should cease using this Application and may request that the Data Controller delete their Personal Data. Unless otherwise stated, the privacy policy in effect at any given time will apply to all Personal Data that the Data Controller has collected up to that point.
INFORMATION ABOUT THIS PRIVACY POLICY
The Data Controller is responsible for this privacy policy, which has been prepared based on the modules provided by iubenda and stored on iubenda's servers.
DEFINITIONS AND LEGAL REFERENCES
Personal Data (or Data)
Any information relating to an identified or identifiable natural person, even indirectly, by reference to any other information, including a personal identification number.
Usage Data
Information automatically collected by this Application (or by third-party services used by this Application), which may include: IP addresses or domain names of computers used by the User connecting to this Application, Uniform Resource Identifiers (URIs), the time of the request, the method used to make the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server response (successful result, error, etc.), the country of origin, the characteristics of the browser and operating system used by the visitor, the various time coordinates of the visit (for example, the time spent on each page) and the details relating to the route followed within the Application, with special reference to the sequence of pages consulted, the parameters relating to the operating system and the User's computer environment.
User
The individual who uses this Application, who must correspond to the Data Subject or have been authorized by them, and whose Personal Data is subject to processing.
Data Subject
The natural or legal person to whom Personal Data relates.
Data Processor
The natural or legal person, public administration, or any other body, association, or organization authorized by the Data Controller to process Personal Data in accordance with this privacy policy.
Data Controller (or Owner)
The natural or legal person, public administration, or any other body, association, or organization with the power, even jointly with another Data Controller, to make decisions regarding the purpose, methods of processing of Personal Data, and the means used, including the security measures relating to the operation and use of this Application. Unless otherwise specified, the Data Controller is the Owner of this Application.
This Application
The hardware or software tool by which the User's Personal Data has been collected.
Cookie
A small unit of data stored on the User's device.
About Me
Provides access to the profile section called "About Me."
Videos
Provides access to videos that the User has uploaded and those in which they have been tagged.
LEGAL NOTICE
Notice to European Users: this privacy statement was drafted in compliance with the obligations set out in Article 10 of Directive 95/46/EC, and in accordance with the provisions of Directive 2002/58/EC, as amended by Directive 2009/136/EC, regarding Cookies.